Student Support

Staff at USQ Sydney are available to help you. If you are facing problems of any kind, please do not hesitate to contact us. Our friendly staff are always happy to assist you whenever possible. Please take advantage of the support services available before any problem arises, so that you may have an enjoyable and rewarding experience while you are studying in Sydney.

Orientation program

The Orientation Program is conducted for all new students arriving on campus at the beginning of the semester. Students are provided with peer support through the Mentor Program. A briefing on the Australian culture and the Australian study style is part of the Orientation Program. Information is given to students regarding accommodation, student visa conditions, work permits, overseas heath cover, and use of information technology facilities within USQ Sydney. Students are also given a campus tour and are introduced to our staff. Please see attached Orientation Program for reference
The Orientation Program is held at Level 7 of the USQ Sydney campus. Please note that due to COVID-19, the Orientation Program is currently being held online.


  • Semester 3, 2021 Thursday 11 November
  • Semester 1, 2022 Thursday 24 February
  • Semester 2, 2022 Thursday 14 July
  • Semester 3, 2022 Thursday 10 November
9:30 am Welcome
9:45am – 10:30am Student Support Services Information on academic/ welfare services for students
10:30pm – 11:00pm Safety in a new environment Information on safety and accessing support in case of an emergency.
11:00am – 11:15am Resource Centre / Library Information on how to access books for referencing from USQ Sydney Resource Centre, borrowing facilities, using the online library.
11:15 am- 11:45pm Program Information & Study Plan Information
11:45pm- 12:30pm Welcome message from Director of USQ Sydney
12:30 pm BREAK
1:15pm – 2:00pm Official Welcome from Academic Director , USQ Sydney
2:00 pm – 2:15 pm UConnect and Faculty Information    Brief demonstration on using UConnect to access learning resources, completing online tests and submitting online assignments.
2:30 pm – 3:30 pm Registration + timetables +Student Card
3:30pm-4.30pm Information for new students Accommodation, TFN, Banking, OSHC, etc.
3:30 – 4:30 pm Evaluation/Feedback                       

Please note that some of the sessions noted in the above orientation program may change depending on the needs of the students and the availability of the speakers.

If you are unable to attend the Orientation Program due to unavoidable circumstances please contact e-mail   or call+61 2 9280 3733 for details of a briefing of the orientation program.

Mentor program

USQ SEC organises the mentor program where new students get an opportunity to meet and interact with senior students. This program assists the new students in their adjustment and acts as a support network. The representatives provide students with information on local community associations and cultural support groups. For further information please contact the Manager- Academic Services: .

Academic support

In addition to regular lectures and tutorials students are provided with extra academic support such as revision tutorials and peer aided learning. All students must undertake Mandatory Academic Integrity Training so you can learn about academic integrity, how academic misconduct is managed at USQ and resources to help you with your referencing and writing.  There are a number of study support resources and services for students to access.

Peer Tutorial Support

Additional tutorial support and peer tutoring is organised for students requiring academic assistance. This service has been beneficial to students experiencing difficulties in their studies. To register for Peer Tutorials please contact Manager, Academic Services: or Phone +61 9280 3733.

Counselling services

USQ has Wellness Team that provides counselling services to all currently enrolled USQ Students. The USQ counselling service is designed to assist students in dealing with a wide range of problems including homesickness, balancing your studies with other commitments, managing stress, working through relationship or family issues, improving motivation, managing psychological problems and coping with distressing situations. Book a counselling appointment online or contact the USQ Wellness Team: email: or phone: +61 7 4631 2372.

Student Support Services

USQ provides student support and information in areas of health and wellbeing, disability support, accessing career advice and how to get in touch with potential employers, welfare support in relation to accessing finance, safety and legal advice, accommodation advice and tips for renting and living with others, and multi-faith services.

Emergency and Crisis Support

Don’t forget if you have an emergency requiring an ambulance, fire department or police, call 000 immediately.