Student Support Services

USQ Sydney Education Centre has resources and staff available to help students if necessary. If you are facing problems of any kind, please do not hesitate to contact the staff. Our highly trained staff are always happy to help you whenever possible. Please take advantage of the support facilities available before any problems becomes an issue, so that you may have a happy and rewarding experience while you are studying in Sydney.

Orientation program

The orientation program is conducted for all new students arriving on campus at the beginning of the semester. Students are provided with peer support through the mentor program. A briefing is conducted on the Australian culture and the study style in Australia . Information is given to students regarding accommodation, student visa conditions, work permits, overseas heath cover, and use of Information Technology facilities within USQ Sydney Education Centre. Students are also given a campus tour and are introduced to staff. Please see attached Orientation Program for reference
The Orientation Program is held at Level 7, 29-35 Bellevue Street, Surry Hills 2010, NSW AUSTRALIA. Ph: +61 2 9280 3733

2018 ORIENTATION DATES
- Semester 1, 2018– Thursday 22 February
- Semester 2, 2018– Thursday 12 July
- Semester 3, 2018– Thursday 15 November

TIME PROGRAM
9:30 am Welcome
9:45am – 10:30am Student Support Services Information on academic/ welfare services for students
10:30pm – 11:00pm Safety in a new environment Information on safety and accessing support in case of an emergency.
11:00am – 11:15am Resource Centre / Library Information Information on how to access books for referencing from USQ SEC Resource Centre, borrowing facilities, using the online library.
11:15 am- 11:45pm MPA/MBAD Program Information & Study Plans
MISP Program Information & Study Plans

BBCM/BITC Program Information & Study Plans
11:45pm- 12:30pm Welcome message from Director of USQ SEC and Study Plan Information
12:30 pm LUNCH – Light lunch provided
1:15pm – 2:00pm Official Welcome from Academic Director , USQ SEC
2:00 pm – 2:15 pm U Connect and Faculty Information Brief demonstration on using U Connect to access learning resources, completing online tests and submitting online assignments.
2:30 pm – 3:30 pm Registration + timetables +Student Card
3: 30pm Evaluation / Feedback Forms Conclude
3:30 – 4:30 pm Information for new students Accommodation, TFN, Banking, OSHC, etc.

Please note that some of the sessions noted in the above orientation program may change depending on the needs of the students and the availability of the speakers.

If you are unable to attend the Orientation Program due to unavoidable circumstances please contact reception, Level 1, 29 – 35 , Bellevue Street, Surry Hills 2010 or call+61 2 9280 3733 for details of a briefing of the orientation program.

Mentor program

USQ Sydney Education Centre organizes the mentor program where new students get an opportunity to meet and interact with senior students. This program assists the new students in their adjustment and acts as a support network. The representatives provide students with information on local community associations and cultural support groups. For further information regarding the mentor program please contact reception at Level 1, 29-35 Bellevue Street , Surry Hills 2010. Ph: +61 2 9280 3733

Academic support

In addition to regular lectures and tutorials students are provided with extra academic support such as revision tutorials and peer aided learning. Referencing workshops are conducted to assist students who have difficulty in writing assignments.
Workshops such as study skills, exam preparation and Academic warning and self reflection exercise (AWARE) are organized to assist students with academic difficulties.
For academic support and assistance please contact your program manager located on level 3, 29 – 35 Bellevue Street, Surry Hills 2010.

Peer Tutorial Support

Additional tutorial support and peer tutoring is organised for students requiring academic assistance. This service has been beneficial to students experiencing difficulties in their studies. To register for Peer Tutorials please contact Lara on Level 3, 29-35 Bellevue Street, Surry Hills 2010. Ph – 9280 3733

Counselling services

USQ has a counselling service that is available to all currently enrolled USQ Students. The USQ counselling service is designed to assist students in dealing with a wide range of problems including homesickness, balancing your studies with other commitments, managing stress, working through relationship or family issues, improving motivation, managing psychological problems and coping with distressing situations. Further information on USQ’s counselling service can be found at: http://www.usq.edu.au/current-students/services/healthyu/support-services

If you would like assistance in making a counselling appointment, please contact Lara on Level 3, 29-35 Bellevue Street, Surry Hills 2010. Ph – +61 2 9280 3733

Student Services

USQ’s Student Services offers a variety of information and support in areas of health and wellbeing, disability support, accessing career advice and how to get in touch with potential employers, welfare support in relation to accessing finance, safety and legal advice, accommodation advice and tips for renting and living with others, and multi-faith services. Further information about these services can be found at: http://www.usq.edu.au/current-students/services

Emergency and Crisis Support

Your safety and wellbeing is very important to us, that is why we have created the Student Assistance Hotline. This hotline is available to international students 24 hours and can help you with problems such as medical, legal, accommodation and cultural issues. If it is late and you need help, call 1800 689 410. This is a free call from landlines in Australia (standard call rates apply from mobile phones).Don’t forget if you have an emergency requiring an ambulance, fire department or police, call 000 immediately.