USQ SEC Policies & Procedures

NATIONAL CODE OF PRACTICE

The Department of Education and Training (DET) regulates the education and training sector’s involvement with overseas students studying in Australia on student visas through the Education Services for Overseas Students (ESOS) legislative framework. This protects Australia’s reputation for delivering quality education services and the interests of overseas students, by setting minimum standards and providing tuition and financial assurance.

The legislation mandates a nationally consistent approach to registering education providers so that the quality of the tuition, and care of students, remains high. The professionalism and integrity of the industry is further strengthened by the ESOS legislation’s interface with immigration law. This imposes visa related reporting requirements on both students and providers. The National Code of Practice is established under the Education Services for Overseas Students Act 2000. The National Code sets out guidelines for the ethical conduct of registered providers like USQ SEC. USQ SEC offers study programs in accordance with the requirements of the Education Services for Overseas Students (ESOS) Act 2000.

As an education provider USQ SEC understands and implements the National Code for the following purposes:

  • To ensure that recognition of prior learning of students is conducted and recorded in a formal process.
  • To provide refunds to the students as per the USQ Refund of Student Fees Policy.
  • To recruit students in accordance with the National Code of Practice and USQ Admission policy.
  • To ensure fairness by committing to Equal Employment Opportunity.
  • To ensure that all trainers and assessors are suitably qualified and experienced.
  • To commit to professional development of staff.
  • To comply with the guidelines issued by Department of Immigration and Citizenship (DIBP).
  • To provide adequate support services to students prior to arrival, on arrival and during their study at USQ SEC.
  • To ensure student personal information is filed and maintained appropriately.
  • To protect international students whilst studying in Australia
  • To protect Australia’s reputation as an education provider to international students by ensuring national standards are met
  • To enable the Commonwealth to monitor and sanction providers as appropriate
  • To assure the integrity of the student visa program

For further information on the ESOS legislative framework including the National Code please refer to the Australian Education International (AEI) website:

https://internationaleducation.gov.au/regulatory-information/pages/regulatoryinformation

EQUAL OPPORTUNITY

USQ SEC integrates equal opportunity principles into all decisions and operations. USQ SEC is committed to the examination of all practices to avoid discrimination on the basis of gender, race, nationality, marital status, physical ability, age, political conviction, sexual orientation or religious belief. Any member of USQ SEC community who feels that they have been discriminated against should feel free to discuss the matter with the Director.

HARASSMENT AND EQUITY ISSUES

USQ SEC understands that staff and students have the right to study and work in an environment free of harassment which may be physical, verbal or sexual. It is the responsibility of all students and staff to contribute to the achievement of a productive, safe and equitable study and work environment by avoiding practices, which lead to, support or condone any form of harassment.

USQ SEC does not allow harassment of staff by other staff or students nor does it allow harassment of students by staff or other students. USQ SEC will ensure that any complaint of harassment is treated seriously and sympathetically. All complaints will be investigated thoroughly and fairly, and confidentiality will be maintained. Please refer to the USQ Harassment and Discrimination Compliant Resolution for Students Policy.

ANTI-DISCRIMINATION CONTACT IN NEW SOUTH WALES

USQ SEC takes great care to ensure that all students and staff members are treated fairly and equitably. Discrimination means treating someone unfairly because of differences based on race, gender, religion, cultural group, physical disability sexual orientation or age. It is against the law, and action will be taken against those in breach of the law. Any matters in relation to discrimination must be reported to the Director. Further information can be obtained by contacting the Anti-Discrimination Board:

NSW Anti-Discrimination Board Stockland House Level 4, 175-183 Castlereagh Rd Sydney NSW 2000 Ph: (02) 9268 5555 www.lawlink.nsw.gov.au/adb

PRIVACY ACT

The Privacy Act precludes the giving of a student’s information to parties other then the actual student unless the student consents in writing to the release of such information. Student information includes the student’s name, address, telephone number and academic results.

USQ SEC may provide students’ personal information to Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, pursuant to obligations under the ESOS Act 2000 and the National Code; and USQ SEC also is required info rm DIAC about certain changes to the student’s enrolment; and any breach by the student of a student visa condition relating to attendance or satisfactory academic performance.

COPYRIGHT ACT

USQ SEC complies with the relevant copyright legislation. Students are reminded that the use or copying of printed material, software or other intellectual property must be undertaken in compliance with the Copyright Act 1968. USQ-SEC prohibits photocopying of material, which may infringe the Copyright Act.

COMPLAINTS AND APPEALS

It is the objective of USQ Sydney Education Centre to maintain a harmonious working environment which is free from intimidation and harassment and which affords equality of opportunity. USQ SEC encouraces students to express any concerns they may have about study-related or other issues. Students should familiarise themselves with the USQ Complaints Management Policy. Students wishing to make a complaint or lodge an appeal may do so by using the online Student Complaints and Appeals Management System.

USQ SEC also has its internal complaints and appeals process. The student may verbally discuss the issue with the Manager of the Student Services or the Director. The student can provide a written statement by submitting the Student Complaint & Appeal Form to the Director at USQ SEC. The process for handling student complaints and appeals is outlined in the Complaints and Appeals Form. This form is available at Level 1, Reception. The Director will investigate and access the Complaint or Appeal. This process will begin within 10 working days of receiving the formal complaint. The student will be advised either verbally or in writing of the most appropriate course of action to be pursued.

The contact details for external mediation organisation are as follows:

Overseas Student Ombudsman

Email: ombudsman@ombudsman.gov.au

Call: 1300 362 072 within Australia.

Outside Australia call +61 2 6276 0111 . Inquiries 9am to 5pm Monday to Friday (AEST)

The student’s agreement with USQ does not remove the right of students to take further action under Australian consumer laws.

Students may also wish to refer to the following organisation for further information:

The Department of Fair Trading

[Deals with any complaints with customer service]http://www.fairtrading.nsw.gov.au

Level 21, 227 Elizabeth St, SYDNEY

Ph: 133220