Student Support Services

Students have many staff and resources available to help if necessary. If you are facing problems of any kind, do not keep them to yourself. Our highly trained staff are always happy to help you whenever possible. There is no shame attached to needing or receiving guidance. Most people need help at some stage in their life. Take advantage of the support facilities available before any problems becomes an issue, so that you may have a happy and rewarding experience in Australia .


USQ SEC organises the mentor program where new students get an opportunity to meet and interact with senior students. This program assists the new students in their adjustment and acts as a support network. The representatives provide students with information on local community associations and cultural support groups. For further information please contact reception at Level 1.


In addition to regular lectures and tutorials students are provided with extra academic support such as revision tutorials and peer aided learning. Referencing workshops are conducted to assist students who have difficulty in writing assignments.Workshops such as study skills, exam preparation and Academic warning and self reflection exercise (AWARE) are organized to assist students with academic difficulties.
For academic support and assistance please contact your program manager located on level 1 or level 3 3, 29 – 35 Bellevue Street, Surry Hills 2010.


USQ has a counselling service that is available to all currently enrolled USQ Students. The USQ counselling service is designed to assist students in dealing with a wide range of problems including homesickness, balancing your studies with other commitments, managing stress, working through relationship or family issues, improving motivation, managing psychological problems and coping with distressing situations. Further information on USQ’s counselling service can be found at:

If you would like assistance in making a counselling appointment, please contact Lara on Level 3, 29-35 Bellevue Street, Surry Hills 2010. Ph – +61 2 9280 3733


USQ’s Student Services offers a variety of information and support in areas of health and wellbeing, disability support, accessing career advice and how to get in touch with potential employers, welfare support in relation to accessing finance, safety and legal advice, accommodation advice and tips for renting and living with others, and multi-faith services. Further information about these services can be found at:


Your safety and wellbeing is very important to us, that is why we have created the Student Assistance Hotline. This hotline is available to international students 24 hours and can help you with problems such as medical, legal, accommodation and cultural issues. If it is late and you need help, call 1800 689 410. This is a free call from landlines in Australia (standard call rates apply from mobile phones).
Don’t forget if you have an emergency requiring an ambulance, fire department or police, call 000 immediately.


Additional tutorial support and peer tutoring is organised for students requiring academic assistance. This service has been beneficial to students experiencing difficulties in their studies. To register for Peer Tutorials please contact Manager, Academic Services on Level 3, 29-35 Bellevue Street, Surry Hills 2010. Ph – 9280 3733